Order confirmations are automatically sent to the billing email address given by you during checkout. Orders can also be placed by phone Mon-Sat from 10am-6pm at 404-355-1717.
Furniture ordered from Kolo Collection could range from 4-8 weeks to ship, so its always a good idea to plan ahead and order your furniture selection early. Kolo Collection can always help you find alternative choices if time frame will cause conflict with your installation date.
Upon receiving your order confirmation via email, please review all aspects of the order for data accuracy. If an order needs to be revised or canceled, please notify us within 24 hours by emailing [email protected]/dev or calling 404-355-1717.
Orders should not be considered changed, unless you receive a confirmation from Kolo Collection by email outlining the changes you requested.
Kolo Collection typically will not accept Returns on the merchandise that you have ordered. Each of our manufacturers has their own returns policy that we must adhere to. Please email us at [email protected]/dev or call 404-355-1717 to discuss. All items must be returned in their original, unworn and unused condition enclosed in original packaging for a refund or exchange.
Please inspect your shipment immediately upon arrival. If any of your furniture appears damaged in transit please contact us at 404-355-1717 within 24 hours of arrival and retain all packing material for the carrier claim inspection.
Most of the merchandise sold at Kolo Collection is covered by a limited manufacturer warranty. Manufacturer warranties typically cover defects in materials, parts, and workmanship. Damage from abuse, neglect, and normal wear and tear are not covered by any warranty. The legitimacy of all warranty claims is determined solely by the manufacturer and/or Kolo Collection, and ultimately the manufacturer makes the decision as to whether or not to repair/replace defective merchandise.
If you feel like you have a legitimate warranty claim, please email us at [email protected]/dev or call 404-355-1717. We will work with you to determine a plan of action for your product.